Privacy Policy

Student information: name, date of birth, gender, class and section, photographs, previous school records, academic performance, attendance, health and medical information required for the infirmary and boarding, and transport details.

Parent / guardian information: name, relationship to the student, mobile number, WhatsApp number, email address, residential address, occupation, and other details provided in the admission form.

Enquiry and visit information: name, phone number, email and message shared through the enquiry form, phone, email, WhatsApp or campus visit requests.

Job applicant information: name, contact details, CV, qualifications and experience shared for career opportunities.

Communication records: messages exchanged with the School on WhatsApp and other channels, including delivery and read status.

Payment information: fee payment records and transaction references. Card, UPI and banking details are processed directly by the authorised payment gateway and are not stored by the School.

Website usage information: basic technical data such as browser type, device, IP address and pages visited, collected through cookies or analytics tools to improve the Website.

Campus safety records: CCTV footage from entry and exit points, play areas, classrooms and school buses, and GPS location data of school buses, used for safety and security.

Processing admission enquiries, applications and enrolment.

Delivering education, boarding, transport and co-curricular services.

Sending circulars, notices, attendance alerts, fee reminders and receipts, examination and result updates, event information and emergency alerts.

Responding to enquiries and requests for campus visits.

Maintaining student records as required by CBSE and applicable law.

Ensuring the safety and well-being of students on campus, in the boarding house and during transport.

Evaluating job applications.

Improving the Website and our communication.

The School uses the WhatsApp Business Platform, provided by Meta Platforms, through an authorised service provider, to send and receive messages.

We message only those who have shared their number with the School and agreed to receive communication, as described in our Terms & Conditions.

To send messages, your name and mobile number, along with the message content, are processed by WhatsApp and our authorised service provider. Their use of this data is governed by their own terms and privacy policies. WhatsApp messages are end-to-end encrypted in transit.

You can opt out of non-essential WhatsApp messages at any time by replying STOP or by writing to office@mayoorschoolsiliguri.com.

The School will never ask for OTPs, passwords, card details or banking PINs over WhatsApp.

CBSE and government or educational authorities, as required by law or regulation.

Authorised service providers that help us run the School, such as the school management and parent portal, payment gateways, WhatsApp and SMS service providers, and IT and hosting providers. They may use the data only to provide services to the School.

Medical professionals or hospitals, in case of a medical need or emergency.

Law enforcement or courts, when legally required.

Access a summary of the personal data we hold about you or your child.

Request correction or updating of inaccurate or incomplete data.

Request erasure of data that is no longer required, subject to legal and regulatory retention requirements.

Withdraw consent for optional processing, such as non-essential messages. Withdrawal does not affect processing already done, or processing needed to provide educational services or meet legal obligations.

Nominate another person to exercise these rights in case of death or incapacity.

Raise a grievance with the School, and if not resolved, approach the Data Protection Board of India.